FAQ

Questions, answered without making it weird.

A few practical things about buying art, shipping stickers, registering for workshops, and showing up even if you have not made art in years.

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Do I need art experience for workshops?

Nope. Truly. If you can show up curious and willing to make something a little weird, you are qualified.

How do I buy original artwork?

Add an available original painting or Last Call to your cart and pay for the artwork through checkout. Adding it to a cart does not hold it; the first verified successful payment secures the one-of-a-kind piece. Choose free pickup in Vancouver, BC, Canada or a personalized shipping quote. The initial checkout pays for the artwork only. If you choose shipping, Tianna calculates the quote for your address and the artwork’s size after purchase, you approve it, and only then is a separate shipping payment requested. If you decline the quote, the artwork purchase can be refunded.

How much is shipping for stickers and pet portraits?

Small stickers and physical 4 × 6 pet portraits have $3 CAD untracked shipping to Canada or the United States. If an order also includes a physical 8.5 × 11 print, only the larger print-size shipping rate is charged. Pet portraits can instead be ordered as DIGITAL COPY ONLY with no physical portrait or shipping and delivered to the checkout email worldwide. Sticker pricing of $5 each or any three for $12 is calculated automatically.

How does free local pickup work?

Choose free pickup in Vancouver, BC, Canada in the cart for an original painting or Last Call. After the order is confirmed, Tianna contacts you to arrange a time and shares the exact private pickup details. Please wait for that message before travelling.

What if I do not accept the artwork shipping quote?

The quote is personalized for your address and the artwork’s size so a nearby customer is not charged the same inflated flat rate as someone much farther away. It is sent for your approval before any separate shipping payment is requested. If you decline it, contact Tianna Hall Art before paying the shipping request and the artwork purchase can be refunded.

What is the return and damage policy?

Original artwork is final sale. If original artwork arrives damaged during shipping, contact Tianna Hall Art with your order details and photos so the issue can be reviewed and resolved. If stickers arrive damaged or defective, or there is an order error, contact Tianna Hall Art for a replacement or refund review. The separate artwork shipping-quote refund exception still applies if you do not accept the quote.

How much are prints?

Tianna Hall Art prints are $15 CAD each. Choose a physical 8.5 × 11-inch cardstock print with $5 CAD untracked shipping to Canada or $6 CAD to the United States, or choose DIGITAL COPY ONLY with no physical print or shipping. Digital files are delivered to the checkout email and are available worldwide.

What does DIGITAL COPY ONLY mean?

It means no physical print or pet portrait will be mailed. Tianna Hall Art sends the digital file to the email address used at secure checkout. The item price stays the same, there is no shipping charge, and the option is available worldwide.

Can I book a private workshop or community art night?

Probably. Send a note with your group size, rough date, location, and what kind of creative chaos you are hoping for.

What happens after I register for a workshop?

Tianna emails your confirmation, payment instructions, the exact private address, and anything else you need to know before class.

How do custom robot commissions work?

Use Request a Custom Robot to tell Tianna what you have in mind. Size, materials, timing, final price, pickup, and shipping are agreed with you before the commission begins.

Are the tiny junk robots safe for kids?

This pilot workshop is for adults 19+ only because it uses small found parts and glue. Future kid-friendly versions might happen.